Политика возврата средств
Returns & Refunds
What is your return policy?
We understand that sometimes things don't work out as expected. Eligible items may be returned within **14 days of receiving your order** for a refund to your original payment method.
To be eligible for a return:
* Items must be **unworn, unused and in their original condition**.
* All original tags must remain attached.
* Items must be free from stains, makeup, perfume, deodorant marks, damage or other signs of wear.
* A return request must be submitted within 14 days of receiving your order.
* Items that do not meet these conditions may not be accepted for return.
### Sale & Promotional Items
Sale, discounted and promotional items are **not eligible for a change-of-mind refund** unless otherwise stated.
This does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
How do I return an item?
1. Visit our **Online Return Portal** and enter your order information.
2. Select the item(s) you would like to return and choose the appropriate return reason.
3. Submit your return request and follow the return instructions provided.
4. Pack the item securely in its original condition with all tags attached.
5. Send the parcel to the return address provided using a **trackable shipping service**.
6. Once shipped, please provide us with your return tracking number and keep your shipping receipt until your return has been completed.
Please do not send a return before submitting a return request through our Online Return Portal.
Return Shipping Costs
For change-of-mind returns, including incorrect size selection or where an item is no longer wanted, **return shipping costs are the customer's responsibility**.
We strongly recommend using a trackable shipping service. IRIS cannot be responsible for return parcels that are lost in transit before reaching our return facility.
If you receive an item that is **faulty, damaged or incorrect**, please submit a return request and contact our Customer Care team before returning the item. We will review the issue and provide the appropriate solution.
Refunds
Once your return arrives, our team will inspect the item to ensure it meets our return conditions.
Approved refunds will be **processed within 48 hours of receiving and inspecting your return** and will be issued to your original payment method.
After we issue your refund, it may take up to **10 business days** for the funds to appear in your account, depending on your bank or payment provider.
Original shipping charges are not refundable for change-of-mind returns unless required by applicable consumer law.
Want a Different Size, Colour or Item?
If you would like another size, colour or a different product, please return the original item for a refund and **place a new order** for your preferred item.
This allows you to secure the item you want without waiting for your return to reach us.
Faulty, Damaged or Incorrect Items
We're sorry if something isn't right with your order.
If your item arrives faulty or damaged, or you receive an incorrect item, please submit a request through our Online Return Portal and include clear photos where requested.
Our Customer Care team will review your request and provide the appropriate solution.
Please do not return faulty, damaged or incorrect items before receiving instructions from us.
Lost or Delivered Packages
Once a parcel has been marked as delivered by the carrier to the address provided at checkout, IRIS cannot accept responsibility for loss or theft occurring after delivery.
If you believe there is an issue with your delivery, please contact us and we will assist where possible.
Need Help?
If you experience any issues using our Online Return Portal or have questions about your return, please contact our Customer Care team and we will be happy to assist you.
Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies available to you under applicable consumer law.