FQA

Returns & Refunds

What is your return policy？

SOMETIMES, YOU HAVE A CHANGE OF HEART OR THINGS JUST DIDN'T WORK OUT. WE GET IT. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE AND YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD.

PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY:

• DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED FOR FULL REFUND.

• DISCOUNTED ITEMS CAN BE RETURNED FOR SIZE EXCHANGES!

• RETURNED ITEMS MUST HAVE TAGS

• RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE

• THERE WILL BE A RESTOCK FEE FOR FULL REFUNDS

WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES AFTER THE COURIER HAS DELIVERED THE ITEM TO THE FINAL DESTINATION

How can I return a product ?

1. LOGIN TO OUR ONLINE RETURN PORTAL USING YOUR ORDER NUMBER AND ZIP CODE

2. CHOOSE THE PRODUCTS YOU WISH TO RETURN OR EXCHANGE FROM YOUR ORDER

3. PRINT YOUR PREPAID SHIPPING LABEL THAT YOU WILL RECEIVE BY EMAIL

4. SEND ALL ITEMS BACK TO US USING THE LABEL PROVIDED

I received the wrong item ？

Whoa, that's weird. That usually never happens but yeah if it does, please reach out to us at hel@irisboutiquebkk. We'll take care of ya.

refundable？

Most everything is refundable EXCEPT sale and promotion items!

Shipping Questions

How long will it take to receive my order?

Once we receive your order it usually takes less than 72 hours to get it ready to ship out.